Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Important :  To be eligible for a return, your item must be in the same condition that you received it, UNWORN or UNUSED, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return labels are sent only for US. Icey Pyramid doesn't provide a return label for international orders. Customers who ordered from outside of US are responsible to send the package back if they like to return their purchase.

To start a return, you can contact us at iceypyramid1@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at iceypyramid1@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We use 5x microplating on our products with the highest quality of materials in this price range. You can use your product for a long time as it was the first day with the mind-free, but we want you to know that you need to pay special attention to your jewelry. The cleaner you use it, the longer you will use it. However, Icey Pyramid is not responsible for color changes and missing stones issue after a long time usage, that is, issues caused by use. That said, these orders that are caused due to excessive usage are not granted for refunds.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Based on 3900 reviews
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A1 like the steak sauce

Well Worth It

🔥🔥🔥🔥

This joint bling harder than my bust down lab diamonds. A must buy. Wallahi!!!

Came out perfect

It was worth the wait

AWSOME

Very nice expecting quality I love it I would definitely recommend this to anyone looking to buy one.

10/10

i ordered two pieces and they came within a 2 weeks, love these pieces.. hopefully look to be purchasing again soon !

White gold Cartier face

Flawless ordering again asap

Boss watch

Comfortable. Waterproof stylish and keeps perfect time.... I never take it off.....I like it better than my Rolex

Great quality product!!!

This was a very nice watch! And this was also great quality as well I would definitely recommend.

Iced out necklace

Very beautiful love , going to get another one. Love you so much.

Great work

Man these even passed the diamond tester

Man my son was so happy!! Thank you so much 🙏🏽🙏🏽 this added that extra hump to his prom suit

Dreams review

Quality it the best period. I’ve ordered many different pieces and I love them all. It’s the best place to order from

One of a kind

I love my new Icey watch , & it’s beautiful

Yeah this over valid…..

They legit

Good quality exactly what I wanted

Love it...

Got it in the mail quick and was in shock on the quality... The shine test was my favorite the way u can see it in the dark..... Getting all 3

My Pendant

It’s everything that I expected. I’m not gonna lie. I’m ordering two more for my artists

Great Business

I got four different pendants and I am pleased they’re beautiful. I’m going to get a few more soon.

🥶💎

Very happy with the product, will shop again soon

Hard

I love my watch now I need a chain